RETURN WINDOW
You may request a return within 30 days of confirmed delivery. To qualify, an item must be unworn, unwashed, free from odors or damage, and returned with its original tags and packaging. Trying on an item for fit is acceptable, but products showing signs of use are not eligible.
STARTING A RETURN
Submit a request through our contact form before sending any item. Include your order number, the item being returned, and the reason for the request. Approved returns receive instructions and the appropriate return destination. Do not return an item to the address shown on the original parcel, as it may not be able to accept returns.
RETURN SHIPPING
Customers are responsible for return shipping costs for preference-based returns, including size, fit, or change-of-mind requests. Original shipping charges are non-refundable. Use a trackable shipping service, as VYBEE is not responsible for returns lost in transit. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery with clear photographs so we can provide an appropriate resolution at no additional cost.
REFUNDS
Approved refunds are issued to the original payment method after the return is received and inspected. Please allow up to 7 business days for inspection and an additional 5–10 business days for your bank or payment provider to post the refund. Items returned without approval or items that fail inspection may be refused.
EXCHANGES AND CANCELLATIONS
We do not offer direct exchanges. Return an eligible item for a refund and place a new order for the preferred size or style. Cancellation requests must be submitted as soon as possible and are not guaranteed after processing or fulfillment has started.
This policy does not limit any mandatory consumer rights that apply in your jurisdiction.
