ORDER PROCESSING
Orders are typically processed within 2–5 business days, excluding weekends and public holidays. During product launches, promotions, or periods of high demand, processing may take slightly longer. You will receive a shipping confirmation with tracking details once your order has been dispatched.
ESTIMATED DELIVERY
Estimated delivery after processing is 7–15 business days for most U.S. orders and 8–20 business days for most international orders. These estimates are not guarantees. Customs reviews, carrier disruptions, severe weather, and peak-season demand may cause delays outside our control. Items may ship separately when an order is fulfilled by more than one distribution partner.
TRACKING
Tracking can take 2–5 business days to display its first carrier scan. If tracking has not updated for more than 7 business days, contact us through the store contact form with your order number.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee changes after fulfillment begins. Orders returned because of an incorrect address, refusal, or failed delivery may require payment of additional shipping charges before reshipment.
CUSTOMS AND DUTIES
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless shown as prepaid at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.
LOST OR DAMAGED PACKAGES
If tracking shows delivered but the package cannot be found, check the delivery area, household members, neighbors, and the carrier before contacting us. Report damaged items within 7 days of delivery and suspected lost shipments within 14 days of the last tracking update. Include your order number and clear photos when applicable so we can investigate with the carrier.
