ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. During launches, promotions, or periods of unusually high demand, processing may take slightly longer.
DELIVERY ESTIMATES
Estimated transit time is 7–15 business days after dispatch. Some destinations, remote regions, customs inspections, carrier disruptions, or peak-season demand may extend delivery to 20 business days or more. Delivery estimates are not guarantees.
TRACKING
When tracking is available, a shipping confirmation will be sent to the email address provided at checkout. Tracking may require 2–5 business days to display its first update after dispatch. Orders may be shipped in separate packages when necessary.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate delivery address. Contact us immediately through our website if an address needs to be corrected. We cannot guarantee changes after an order enters processing and are not responsible for delays, failed delivery, or replacement costs caused by an incorrect address supplied at checkout.
CUSTOMS AND IMPORT CHARGES
International orders may be subject to customs duties, import taxes, or local handling fees. Unless collected at checkout, these charges are determined by the destination country and are the customer's responsibility. Refusal to pay applicable charges may result in the parcel being returned, and any nonrecoverable shipping or carrier costs may be deducted from an eligible refund.
DELIVERY ISSUES
If tracking shows a package as delivered but it cannot be located, check the delivery area, household members, neighbors, and the local carrier before contacting us. Report missing, damaged, or significantly delayed orders through our contact page as soon as possible so we can review the available tracking information and help determine the appropriate next step.
