ORDER PROCESSING
Orders are typically processed within 2–4 business days, excluding weekends and holidays. You will receive a shipping confirmation with tracking information once your order has been dispatched. During product launches, holidays, or periods of unusually high demand, processing may take slightly longer.
ESTIMATED DELIVERY
Estimated transit time is 7–15 business days for orders delivered within the United States and 8–18 business days for most international destinations. These estimates begin after processing and are not guaranteed. Customs reviews, carrier disruptions, severe weather, and local delivery conditions may cause delays beyond our control.
FULFILLMENT AND TRACKING
We partner with specialized suppliers and fulfillment centers, so items from the same order may arrive in separate packages. Tracking may require several business days to display movement after a label is created. If tracking has not updated for more than 7 business days, please contact us through the store contact form.
CUSTOMS AND ADDRESS ACCURACY
International customers are responsible for any applicable import duties, taxes, or customs fees charged by their destination country. Customers must provide a complete and accurate delivery address at checkout. We cannot guarantee changes after an order enters processing, and additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, contact us within 7 days of delivery and include clear photographs of the packaging, shipping label, and item. If tracking shows delivery but the package cannot be located, check with household members, neighbors, and the carrier before contacting us. We will review eligible claims and work toward an appropriate resolution.
